FAQ’s Self Storage

  1. What type of Storage do I need?  We have many types of Storage:  Do you want the convenience of a self storage unit – Your Key – Your lock? Are you storing Records/files? What about vehicle storage? We have On Demand Storage if you have just personal items to store.  We pick up and deliver to make storing as easy as possible for you. Ask our Representative and we will find your storage solution at the best affordable rate.
  2. What size storage unit do I need?  Estimate how many boxes and non-packed items – including furniture and appliances you plan to store.  Then use our Unit Size Offering Chart to determine which storage option to use.
  3. How long of a rental agreement do I sign?    Our storage units are rented on a month-to-month basis. Your rental with us can be long or short – depending on your needs.
  4. Do I need to provide my own lock?   You can bring your own lock or purchase a lock from us.  We sell different sizes and kinds.
  5. What type of security do you have to protect my belongings?    We have a state-of-the-art security facility to protect your belongings. We feature electronic gates with coded access, monitored video surveillance cameras, well-lit facilities, alarm and burglary system and personal locks available for purchase.
  6. What pest controls and cleanliness measures do you take?   Our building is treated for pests each month by our outside pest control expert.  The building is cleaned during the day and at night!
  7. Do you provide moving carts and dollies?    We have several moving carts and dollies for your convenience at the entrance of our facility for your use free of charge.  If you need help locating the carts or dollies, please let the Store Manager know and they will be happy to assist you.   
  8. Do you have boxes and packing supplies to purchase?   We offer a wide variety of boxes and packing supplies that are available for purchase.
  9. Should I purchase Insurance on my unit?  Insurance is advised. Your homeowner or renter's insurance should cover your stored items.  If not you can sign up with a storage insurance provider.
  10. Are your units climate controlled?   Our facility is climate controlled and maintains a consistent environment of 55˚F-85˚F in order to protect items that may be damaged in extreme temperatures.  We do not advise storing fragile items that require a specific temperature year round.
  11. Do you have outside or inside units?   We have a state of the art facility which only has inside units.  An inside unit is within the property and will require you to go inside to access your unit.
  12. Can I book a reservation?  Yes.  Just call us during operational hours and we will gladly take a deposit for the size unit you are looking for and hold it for you for 3 days.
  13. What documentation do I need to rent a storage unit?  You will need to bring a government issued ID to complete your storage unit rental and a credit card.  The easiest and most convenient method to pay your monthly storage unit fee is through our website. You will need a credit card to take advantage of this service.
  14.  What are my payment options?  We strive to make your storage experience as convenient as possible, including paying your bill. Monthly payment can be made in-store, online, by phone (516-794-7300), or by mailing us a check. In-store payments can be made with cash, check or credit card.
  15. Do you offer discounts if I pay my bill upfront for the year?   Our units are rented on a month-to-month basis which allows customers flexibility. Customers with long-term needs may prepay on a yearly basis (12 months) and get a 13th month free.
  16. What are the terms of the rental agreement?  Our units are rented on a month-to-month basis. Your rental with us can be long or short – depending on your needs. Monthly rent is due each month on the anniversary of your rental start date. For your convenience we offer many payment options including the option to pre-pay for up to twelve months of rent. When you are ready to vacate we require 15 days written notice before vacating.  You are responsible for the rent for the entire month even if you leave before the end of the month.
  17. How long do you guarantee the rental rate for?  We work hard to provide  our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental.  From time to time, we find it necessary to make adjustments to our customers’ rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
  18. What If I am late making a payment?   Your monthly rent is due on the same day each month (the anniversary date of the rental). Storage Quarters provides a five day grace period before charging a late fee on the 6th day past a payment due date. The late fee assessed is written in your agreement. Late fees cannot be waived and the full balance must be paid immediately to avoid foreclosure. No partial payments are accepted. Please also note that until your account is paid in full, access to your unit may be denied, your gate code access is removed and your unit will be over-locked.
  19. If I am delinquent in making a payment when will my belongings be auctioned? The length of time for a past-due account to be placed in auction varies by state law. We recommend that you contact the Store Manager to discuss your account as soon as possible if your payment is late. Storage Quarters will provide written notice to your email address or physical address listed on your account, again depending on state law. Additionally, Store Managers frequently try to contact any customer in default by phone prior to an auction process. As a customer, it is your responsibility to make sure we have accurate, up-to-date contact information associated with your account, and to pay your bill on time.
  20. What happens if my belongings are auctioned?  Once the unit is sold the proceeds are applied to your outstanding balance. If the proceeds are higher than the amount due, a check for the difference will be sent to the original person leasing the storage unit. If the proceeds are lower than the outstanding balance the account will be sent to collections.